In this episode, Brandon talks with Noah Rahimzadeh, partnerships at Malomo, a platform that specializes in post-purchase and customer journey solutions. The discussion focuses on improving the order tracking experience to enhance customer lifetime value and retention, and the importance of upselling opportunities on the order tracking page.
The conversation also delves into the significance of enhancing the overall customer experience to increase customer loyalty. Noah and Brandon discuss how an agency can leverage a tool like Malomo to help ecommerce businesses achieve their goals, the importance of strategic partnerships in business, and building the ideal ecomm tech stack to achieve optimal results.
They also share their insights on navigating the Shopify ecosystem, choosing the right apps, and making the most of integrations.
Find Noah Rahimzadeh at on LinkedIn at https://www.linkedin.com/in/noah-rahimzadeh-91667bb1/ and find Malomo at https://gomalomo.com/.