Brandon talks with Billy McClennan, Director of Partnerships at customer service platform Gorgias. They go into Billy’s journey from chemist to e-commerce platform Gorgias, customer service platform, and the e-commerce industry. They explore driving revenue and retention with customer service, using automation for improving the customer experience, and building self-service processes. They parse the different modes of customer service, preferred methods and trends, and educating brands around the impact of customer service on business.
Find Brandon Amoroso at https://www.brandonamoroso.com and
Find Billy McClennan at https://www.linkedin.com/in/billy-mcclennan-27bb3484/ and
Find the Gorgias eBook The Support Performance Flywheel: